What are the benefits of mediation versus a more traditional method of complaint-handling?
One of the goals of mediation is to alleviate the negative emotions like anger, fear, anxiety, trauma and resentment that often accompany the types of incidents that typically lead to a citizen complaint. Mediation allows each party an opportunity to be heard and understood in a non-threatening, non-judgmental setting. The mediator can help both parties see each other as individuals, which allows them to begin building trust and a more positive relationship. Additionally, mediation empowers both participants by allowing them to have direct control over how the complaint is resolved rather than having someone else decide for them.

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1. Why did the Greenville Police Department decide to offer this program?
2. How does the program work?
3. How long does the mediation process take?
4. Is there a cost to participate in the program?
5. How do I submit a complaint?
6. What types of citizen complaints are eligible for the program?
7. What are the benefits of mediation versus a more traditional method of complaint-handling?
8. What are the police department’s goals for the program?